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NCM Digital Success Guide

At NCM, we provide comprehensive digital services and training solutions designed to elevate your dealership’s success. A core element of our training is equipping teams with a guide that helps them focus on the critical details needed to deliver an exceptional customer experience—leading to more appointments and increased sales. 

Our proven Digital Success Guide has empowered numerous dealerships to achieve outstanding results with practical, actionable strategies. Make it the blueprint for your team’s lead-handling and follow-up processes or tailor it to your own process. 

What's included in our Digital Success Guide?

The NCM Digital Success Guide outlines essential best practices for managing phone and internet leads. It also includes our lead and call performance benchmarks, allowing your team to easily assess whether they are meeting or falling short of industry standards.

  • 2-minute drill – Bring the lead to life
  • Engagement Process
  • Relationship Selling Call Outline
  • Follow-up Schedule
  • Voicemail Scripts
  • Lead and Call Performance Benchmarks
  • Describe the VIP Experience
  • Text, Email, and Video Strategies
DOWNLOAD YOUR DIGITAL SUCCESS GUIDE

Proven solutions for dealers and OEMs.

About our products and services.

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Business Mgmt Solutions

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About our products and services.

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Business Mgmt Solutions

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Proven solutions for dealers and OEMs.

More about NCM Associates

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More about NCM Associates

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What's included in our Digital Success Guide?

The NCM Digital Success Guide outlines essential best practices for managing phone and internet leads. It also includes our lead and call performance benchmarks, allowing your team to easily assess whether they are meeting or falling short of industry standards.

  • 2-minute drill – Bring the lead to life
  • Engagement Process
  • Relationship Selling Call Outline
  • Follow-up Schedule
  • Voicemail Scripts
  • Lead and Call Performance Benchmarks
  • Describe the VIP Experience
  • Text, Email, and Video Strategies

Key Performance Indicators Fixed Operations

Your fixed ops is responsible for driving profits on your highest margin items. To ensure the stability of your dealership, having a top-performing fixed ops team is critical. In our report, you will see the industry averages for domestic franchises, volume for import franchises and luxury franchises, as well as a breakdown of your service department, parts and accessories department, and collision center in the following areas:

  • Sales and Gross Profit
  • Controllable Expenses % of Department Gross
  • Employee Productivity

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