To support dealer performance and create additional high-value engagement opportunities, NCM Associates is now offering a complimentary live CRM Process & Performance Review.
These sessions are designed as a 30 minute executive-level working meetings focused on uncovering measurable revenue opportunities within your dealership’s CRM ecosystem.
This is not a tactical walkthrough.
It’s a structured, revenue-focused diagnostic built to translate observations into operational action.
NCM’s comprehensive in-dealership training targets growth areas within your teams, covering lead management, digital communication, digital retail and remote selling, recruitment, staff development, and digital sales operations.
Cost: $4,500 USD per day + instructor travel & meeting costs
Length: 2 or 3-day training sessions followed by 1 or 2-day quarterly visits
Current clients receive customized live web training sessions focused on communication skills, consumer-centric awareness, and effective verbiage. Sessions are recorded for ongoing review and training by management.
Cost: $795 USD per session
Length: 1 – 2 sessions, 1 hour each, every month
Built to strengthen your online presence, build a success framework, and apply key automotive digital strategies. Topics include website design, search, lead sourcing, classifieds, social media, and reputation management. The course focuses on core concepts with hands-on application, preparing attendees to manage or hold vendors accountable for digital marketing results.
Class Length: 2 days
Click here for available dates
This course will teach you the best operational structure, core processes, and situational processes for an Internet and BDC department. Taught by the experts of Kain Automotive, attendees will learn proven communication tactics and word tracks for email, phone, text, chat, video, and mail. All classroom discussions are focused on improving your team and providing an exceptional return on your investment. Attendees will return with a Digital Success Guide, Inbound Call Guide, and Outbound Call Guide to ensure class curriculum succeeds back at your dealership.
Class Length: 2 days
Click here for available dates
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Dealers may choose between two working formats:
Option 1: Dealer-Led Review
Your team drives and navigates the CRM environment while we assess live processes, reporting structure, and execution in real time.
Option 2: Guided Diagnostic
We guide navigation within your CRM environment to proactively identify workflow gaps, reporting blind spots, and revenue leakage points.
Both formats are structured to create executive-level clarity — not just observations.
This access is optional but high-impact. If temporary CRM access is provided prior to the session (with visibility into leads and reporting), we can prepare a more data-driven and personalized review.
Together, we evaluate:
Findings are compared against relevant industry benchmarks and current consumer buying behavior data to contextualize performance gaps and quantify opportunity lift.
Session Structure | Dealers may choose between two working formats.
They drive and navigate their CRM environment while we assess live processes, reporting, and execution in real time.
We drive and navigate their CRM environment while we assess live processes, reporting, and execution in real time. We proactively, identify precisely where to navigate in order to uncover workflow gaps, reporting blind spots, and revenue leakage points.
Online University offers on-demand, self-paced training on any device, covering all topics from in-dealership and online training. Ideal for new hires and veterans, the platform is regularly updated to provide ongoing guidance and keep your team ahead of the curve.
Cost: $595 monthly per dealership
Our mystery shopping services drive team performance through coaching, motivate process improvements, and provide insights into competitor strategies, with customizable shops to support training efforts.
Cost: $50 per mystery shop
Length: Recommended 1 internet and 1 phone shop per week
The purpose of the live CRM Process & Performance Review is to ensure insights translate into immediate operational action — not simply tactical notes. For maximum impact, we recommend attendance from executive and operational leaders with decision-making authority:
When leadership is present, insight turns into execution.
