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Use data to rate your fixed and variable operations performance.

Many dealerships believe they are performing at peak capacity and optimal profitability. But can you objectively identify where your team is positioned compared to other dealerships?

Our retail automotive KPI reports* for United States and Canada have been created using our industry-leading Benchmark® data. These reports cover fixed and variable operations and are designed to assist you in enhancing your dealership's performance by providing critical information, motivating your employees, and promoting accountability throughout all departments.

*KPI reports are updated from the most recent full year NCM Benchmarks for either United States or Canada.

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Key Performance Indicators for Variable Operations

The automotive market has faced unique challenges in the past few years, and your variable ops must keep up with the competition. In our report, you will learn the average for domestic franchises, volume import franchises, and luxury franchises in the following areas:

Sales and Gross Profit
Controllable Expenses
Employee Productivity
eCommerce
Asset Management of Used Vehicles

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Key Performance Indicators Fixed Operations

Your fixed ops is responsible for driving profits on your highest margin items. To ensure the stability of your dealership, having a top-performing fixed ops team is critical. In our report, you will see the industry averages for domestic franchises, volume for import franchises and luxury franchises, as well as a breakdown of your service department, parts and accessories department, and collision center in the following areas:

Sales and Gross Profit
Controllable Expenses % of Department Gross
Employee Productivity